Effective Date: 03/12/2024

At Koala PVC, your privacy is our priority. We are dedicated to safeguarding your personal information and ensuring transparency in how we collect, use, and protect it. This Privacy Policy outlines the practices we follow when you visit our website https://koalapvc.com.

1. Information We Collect

We collect information to improve our services and provide a seamless user experience. This includes:

1.1 Personal Information

• Name, email address, phone number, and any other details provided through contact forms or order processes.
• Payment details for purchases, processed securely through trusted third-party gateways (we do not store sensitive payment data).

1.2 Non-Personal Information

• Browser type, operating system, IP address, and usage patterns collected through cookies and analytics tools.

2. How We Use Your Information

We use your information for:

• Order Processing: To fulfill your orders and provide support.
• Communication: Responding to inquiries, sending updates, and delivering newsletters (opt-out available).
• Improvement: Enhancing website functionality, security, and user experience.
• Marketing: Providing personalized offers and content.

3. Cookies and Tracking Technologies

Our website uses cookies to:

• Analyze website performance and traffic.
• Remember user preferences for a better browsing experience.
• Display relevant advertisements.

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

4. Sharing Your Information

Your information is shared only under the following circumstances:

• Service Providers: Trusted third parties that help us operate our website, process payments, and analyze data.
• Legal Obligations: When required by law or to protect our rights and the rights of others.

We never sell or rent your personal data.

5. Data Security

We implement industry-standard measures to protect your information. While we strive to ensure maximum security, no method of transmission or storage is entirely secure. Please exercise caution when sharing sensitive information online.

6. Your Rights

As a user, you have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict data processing.
• Withdraw consent for marketing communications.
• Lodge complaints with relevant data protection authorities.

To exercise your rights, contact us at info@koalapvc.com.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy policies or practices. Please review their policies before sharing personal data.

8. GDPR Compliance

For users in the European Union:

• We process personal data based on consent, contract performance, or legitimate interests.
• Data retention is limited to the purpose for which it was collected or as required by law.

9. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The most recent version will always be available on this page.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us:

Main Office
Email: info@koalapvc.com
Phone: +212 5 39 96 11 99 / +212 6 68 70 49 10

Showroom
Email: driouch@koalapvc.com
Phone: +212(0)6 2323 9700

By using our website, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Koala PVC.