Quality Policy

At Koala PVC, our commitment to customer satisfaction is at the heart of everything we do. We strive to deliver products that meet the highest standards and technical specifications, ensuring reliability and performance.

To achieve this, we:

• Continuously evaluate and adapt to customer needs and expectations.
• Share evolving customer requirements with our team to drive product improvements and certifications.
• Conduct regular training sessions to raise awareness among our partners and vendors.
• Address even the smallest product concerns with immediate corrective measures.

We believe that the happiness of our employees is essential to achieving customer satisfaction. By fostering a collaborative environment where team members are empowered to take ownership of their roles, we ensure both individual and collective success.

Our approach emphasizes cost-consciousness, enabling us to remain competitive while delivering superior value to our customers.

Environmental Policy

Koala PVC is deeply committed to minimizing our environmental impact and fostering sustainability across all phases of our operations, from manufacturing to distribution. We take pride in adhering to the following principles:

• Compliance with all environmental laws and regulations.
• Implementation and maintenance of the ISO 14001 Environmental Management System.
• Optimizing the use of energy and natural resources.
• Ensuring raw materials and auxiliary substances meet environmental standards, with effective control of their negative effects.
• Reducing pollution, minimizing waste, and maximizing recycling by sorting waste at its source.
• Raising environmental awareness among employees through training and motivation programs.
• Transparently sharing our sustainability efforts with stakeholders and incorporating their feedback.
• Considering environmental impact in all new investments and projects.

Our annual targets aim to reduce waste, improve recycling rates, and develop innovative, environmentally friendly methods to sustain our resources and protect the planet.

Human Resources Policy

At Koala PVC, we believe in creating a workplace that fosters excellence, motivation, and high performance. Our Human Resources Policy is centered on two core objectives:

1. Empowering employees to take initiative and responsibility, ensuring they take pride in their work and its outcomes.
2. Encouraging both individual development and teamwork to achieve organizational goals.

Our practices include:

• Assigning roles that maximize employee potential and contribute to our success.
• Conducting fair evaluations based on the skills and performance of each team member.
• Providing a safe and healthy work environment aligned with clear expectations and objectives.
• Offering training and development opportunities to enhance employee effectiveness and career growth.
• Maintaining a fair, transparent, and merit-based salary system that rewards loyalty and adherence to company values.

By fostering a culture of collaboration and personal accountability, we ensure both our employees and our company thrive.

Customer Satisfaction Policy

At Koala PVC, customer satisfaction is our priority. We are committed to understanding and meeting the unique needs of every customer while building long-term, trust-based relationships.

Key principles include:

• Constantly refining our processes to align with customer demands and expectations.
• Addressing and resolving every product concern, no matter how small.
• Viewing customer feedback as an invaluable resource to enhance our services.
• Maintaining a transparent and fair approach to handling customer demands and dissatisfaction, ensuring compliance with legal and company policies.
• Taking proactive measures to prevent recurring issues and continuously improving customer experiences.

We aim to provide a platform where customers can voice their concerns confidently, knowing they will be addressed promptly and professionally.

At Koala PVC, these policies reflect our unwavering dedication to quality, sustainability, employee well-being, and customer satisfaction. By adhering to these principles, we strive to deliver excellence at every level.